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BigCommerce Support Subscription


Subscribe to our BigCommerce support plans today for instant access to our experienced BigCommerce team, who will help support and grow your store with ongoing optimisation.

Flexible plans start from only 10 hours a month. Cancel or change at any time.

Select Hours
£1,850.00 GBP
£1,850.00 GBP

Auto-renews, skip or cancel anytime.

£3,500.00 GBP
£3,500.00 GBP

Auto-renews, skip or cancel anytime.

£8,000.00 GBP
£8,000.00 GBP

Auto-renews, skip or cancel anytime.

£15,000.00 GBP
£15,000.00 GBP

Auto-renews, skip or cancel anytime.

To add to cart, go to the product page and select a purchase option
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Prefer to Speak to Someone?

If you would prefer to speak to someone about your BigCommerce store and your needs, we'd love to hear from you. Our friendly team can advise you on what you need and how we can help.

Book a Chat


Our BigCommerce support subscription is designed to be flexible. You can cancel at any time or change your plan (up or down) as needed. There are no additional service fees or retainers, and all hours bought roll over and last for 12 months.

BigCommerce Support

You'll work with our dedicated support team to assist you with your day-to-day support needs. This covers bug fixes, content changes, configuring and integrating new apps, or adding custom designs and new functionality.

Your dedicated Account Manager will talk to you weekly about progress and plan future work with you.

BigCommerce Specialists

We are a BigCommerce Preferred Partner and a BigCommerce B2B Specialised Agency. Our expertise within the BigCommerce ecosystem enables us to deliver high performance stores that can significantly increase your conversion rates.

Despite the new website only being live for a short time, we're already seeing a 500% improvement year-over-year. The team at Real Agency is trustworthy and honest, setting their clients up for success by going the extra mile to explain things to them.

Joanna Baker, Lakeland Country


Ashes With Art

Read Case Study

Purity Brewing

Visit Store

Cubo Eyewear


Get Setup Fast

1. Subscribe

Choose a plan that suits your business needs, giving you enough time for what you require.

2. Onboarding

We'll understand your business and store, and set you up with our dedicated team.

3. Work Begins

We'll start working straight away on your day-to-day support tasks and optimisation plans.

Subscribe for Support and Growth

Subscribe today for BigCommerce support and optimisation from an experienced BigCommerce partner. Give us a try, risk free, to see how we can transform your BigCommerce store.

Subscribe Now


Your plan will vary depending on your needs, so if you're unsure, talk to our team and we'll be able to guide you. Remember, you can increase or decrease your plan at any time.

You can cancel your plan at any time by letting your Account Manager know via email. Any unused hours will remain on your account for 12 months, after which they will expire.

You'll work closely with a dedicated Account Manager who will be your main point of contact. They will get to know you and your business very well, planning and coordinating all the work we have on for you. You'll usually have weekly video calls to review ongoing work and propose new recommendations.

No - you just pay for hours.